Retail trade

Starting point

• Massive efforts at an international trading company in ordering the right quantity of goods for each of the over 10,000 branches
• Decentralized structure across countries, warehousing companies etc.
• Coordination of the tasks of the branch staff
• Personnel deployment planning

Objectives

• Forecast of the actual goods requirement in the branch
• Enabling information exchange between branches and sales company through digitized processes
• Aggregation of the information and transfer to central office
• Providing an app as the central information hub in branch operation and for the administration of tasks

Course of action

• Design and implementation of the data exchange
• Agile procedure: Technological prototype produced and then continually developed up to the practical application
• UI / UX as central characteristic of the app, checked with prototyping
• Successive roll-out in conjunction with change management

Results and benefits

• Considerable cost savings through reduction of unsaleable goods
• Faster communication between all user groups thanks to digitalized processes
• Information exchange in real time with central office and better task distribution at the branch
• Transparency across all areas enables data-driven decisions and increases the competitive capacity